Refund policy
Here's a professional refund policy template for Graphicblok that is suitable for a business selling digital services (graphic design, branding, web design, marketing creatives, etc.). You should have a lawyer review it before publishing.
Refund Policy
Last Updated: [Date]
At Graphicblok, we are committed to delivering high-quality digital services and ensuring client satisfaction. Due to the nature of digital and custom-made services, our refund policy is outlined below.
1. General Policy
All services provided by Graphicblok are digital and customized according to client requirements. Once work has commenced, refunds may be limited or unavailable depending on the stage of the project.
2. Project Cancellation
Before Work Begins
Clients may request a cancellation before work has started and receive a full refund of any payments made, excluding any payment processing fees that may be non-refundable.
After Work Begins
If a project is canceled after work has commenced, GraphicBlok reserves the right to retain payment for work already completed. Any refund will be calculated based on the amount of work performed up to the cancellation date.
3. Design Services
For graphic design, branding, social media design, logo design, web design, and other creative services:
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No refunds will be issued once initial concepts, drafts, or deliverables have been provided.
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Clients are entitled to the revisions included in their selected package.
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Dissatisfaction with creative style alone does not qualify for a refund if the delivered work aligns with the agreed project brief.
4. Subscription or Retainer Services
For recurring monthly services:
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Clients may cancel future billing at any time by providing written notice before the next billing cycle.
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Payments already processed for the current billing period are non-refundable.
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Services will continue until the end of the paid billing period.
5. Client Delays
If a client fails to provide required information, content, feedback, or approvals within 30 days of a request, the project may be placed on hold. Refunds will not be issued for delays caused by the client.
6. Chargebacks and Payment Disputes
Clients agree to contact Graphicblok before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve any concerns promptly and fairly.
Unauthorized chargebacks for services already delivered may result in suspension of services and legal recovery of associated costs.
7. Exceptional Circumstances
Graphicblok may, at its sole discretion, issue a partial or full refund in exceptional circumstances where:
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We are unable to deliver the agreed service.
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A project cannot proceed due to reasons directly attributable to Graphicblok.
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Other situations deemed appropriate by management.
8. Refund Request Procedure
To request a refund, clients must submit a written request containing:
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Full name
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Order or invoice number
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Description of the issue
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Reason for the refund request
Requests should be sent to:
We aim to review all refund requests within 5–10 business days.
9. Contact Information
If you have any questions regarding this Refund Policy, please contact:
Graphicblok
Email: graphicblok@gmail.com
Website: www.graphicblok.com